Qoniac support is divided into IT support and application support. Our IT support engineers are specialized in configuring the software to your needs and performing high quality maintenance to keep systems running in an optimal state.
Our application engineers are specialized in helping customers to solve process problems with their inside knowledge of our software products. It is also their responsibility to train customers to work with new features in our software products.
All support engineers have short connections to the development team, such that potential problems are communicated clearly and can be solved as soon as possible.